But I had a really bad experience with them, and won't be paying them for the 'opportunity' to be a beta-tester again. If they can make this thing so it really does work reliably out of the box, and if they can keep it at this price, it'll be a very fine product. People always mention their wonderful customer support first and foremost, but I (with the benefit of hindsight) find that to be a misleading thing to have as your best point, since a company whose products just work wouldn't give so many of their customers so much experience with customer support. But they released this mount long before the kinks were worked out, and they're fraught with problems. The company has its defenders, and I'm sure they produce some good products.

And even though it is less expensive then other mounts, we're still not talking about something I buy at Walmart. 30 days, making the customer pay shipping, etc just shouts out all sorts of warning signs when looking for a customer focused company.

Hmmm that doesn't seem like the quality and support I would be looking for after spending the type of money we're talking about on a mount. If you take the risk of buying this still-very-much-unfinished product, I would urge you to test it thoroughly and carefully immediately upon receipt, and to return it for a full refund if it doesn't work right my experience suggests that the iOptron support team is much more interested in using its users as beta testers than in actually solving problems, and they only give you 30 days to return it. I returned it, and bought a Losmandy G11, which works great. Methinks the iOptron quality control is poor. Lots of folks have reported the same issue lots don't seem to have it. IOptron exchanged it for another one (I had to pay shipping both ways). Both are about half the rated capacity of the mount. It didn't work at all with the LX200 OTA-there was interminable (>5 seconds) wobble in the RA axis every time the tube was touched, such as for focusing. It worked fine with the Sky90 9well, once I corrected the cone error, since the iOptron software didn't automatically correct for that.). I bought a CEM60 last summer, to use with a 10' LX200 OTA and a Sky90.

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